Migration Access Codes, generally known as MAC codes allow the users to seamlessly switch broadband provider, without any break in your service. It is a 17 to 19 digit unique identifier code used by broadband customers when they wish to switch broadband service provider. The code usually begin with “BBIP”, “FTIP”, “BBDS”, or “BBDP” and may contain seven to nine numbers along with a forward slash, 2 letters, 2 numbers, and 1 final letter.

Example of MAC code: BBIP87654321/AB12C

A MAC code is used to identify your broadband connection within the local exchange. When you are switching provider the new provider can simply move your connection to their service.

You can request for a MAC code from the existing ISP (Internet Service provider). The ISP must supply the code with in 5 working days. The codes are valid for 30 working days from the date of issue. You should use the code with in this period. Normally the switching period is 6 to 10 working days from one ISP to another. As per the instructions of Ofcom on (General Condition No. 22: Service Migrations) with effect from 14th February 2007 the issue of MAC has become compulsory on the part of the ISP and it should be issued free of chargeto the customer. Â

The ISP can refuse to provide the MAC code on the following situations:
(1) The account holder’s identity is not confirmed by the ISP by performing standard checks.
(2) The contact terminated.
(3) A valid MAC already issued to the account holder.
(4) ISP has already started a closing process of the customer’s account.
(5) The ISP is not in a position to obtain MAC from the ISPÂ that the customer proposes to shift.
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